Past models of management are giving way to new dynamic planning and execution of service operation approaches that encourage future thinking and process innovation. The pace of business is moving at an unprecedented rate. Organisations are challenged to keep abreast of changing demand of customers and new ways of service delivery. Organisations that embrace fresh approaches in planning and execution to improve their operations will thrive in this new economy that is continuously shaped by global competition and digital revolution.

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Target Audience

Level 3 | New Managers
Level 4 | Managers

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Course Outline

To effectively rethink and execute swiftly, a new set of disciplines is needed. To develop these disciplines, you will need to have the skills to address the following questions:

• What can we do to think and see differently?
• How to challenge current assumptions in the organisation?
• What information do we need to make timely decision?
• How to quickly implement new strategies?
• How to lead and empower teams to deliver results?
• How to promote good governance to mitigate the risks of change?

Duration and Time
3 Days | 8.30am-5.30pm

These programmes are developed within the Workforce Skills Qualification (WSQ) framework.

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Available Course Sessions

Please click here to stay updated on upcoming sessions.

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Trainer Profile

WSQ certified trainer

Workforce Skills Qualification trained and certified trainer

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