Building Relations @ Work

SIM Professional Development

Course introduction

Productivity cannot exist without productive relationships. So how good are your relationships with your colleagues, boss and customers? According to a study by the Gallup Organization, people who have a best friend at work are seven times more likely to be engaged in their jobs. And it doesnt have to be a best friend: Gallup found that people who simply had a good friend in the workplace are more likely to be satisfied. In this programme, you will be equipped with tools and techniques on how to build strong, positive relationships at work. You will also learn how to strengthen your relationships with people that you dont naturally get along with.

Course Benefits

This programme will help you cultivate positive work relationships with members in your organization. This will lead to better job satisfaction and morale & eventually higher productivity for your department and organization.   Research on workplace relationships has consistently & cogently demonstrated that positive & productive relationships at work lead to organizational productivity. For example, a recent study conducted by the Future Work Institute in Germany showed that companies which employ workers who are engaged in good friendship relations produce more revenue compared to other companies who did not.

Learning Outcomes :

  • Build better rapport and gain the trust of your colleagues
  • Develop flexibility in behaviours to better handle any situation
  • Identify strengths, weaknesses and opportunities in your personality to positively influence your work relationships

Target Audience

Level 1 - Admin & Support
Level 2 - Supervisor, Executive & Emerging Managers

Course Outline

  • Identify and analyse your Behavioural Style
  • Harness the power of Behavioural Styles to speed-read and speed-reach people
  • Master scientifically proven techniques to build swift rapport with your colleagues, bosses, and customers
  • Increase your versatility in dealing with all types of people
  • Apply the concept of Homophily to connect with all kinds of people
  • Sharpen your interpersonal and communication skills
  • Master the art of skillful questioning and listening

Available Course Sessions

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Trainer Profile

Wayne Kwan

Wayne Kwan brings with him more than 20 years of experience in management training, consulting, education, and research. He is best known for the application of leading-edge psychological and behavioural tools to help businesses and individuals maximise their performance. As a workshop facilitator, Wayne blends a powerful and energetic style with a marvelous sense of humour to inspire and motivate people to learn. Wayne is currently the Managing Partner with a consulting firm specialising in the application of scientifically validated management tools for enhancing personal, interpersonal and organisational effectiveness. He was previously the Principal Consultant with an international management consultancy group. Prior to that, he held various senior management positions at both local and multinational organisations.He holds bachelor, graduate, and professional degrees in management from both local and overseas universities. Wayne has previously worked in USA and Australia, teaching in and consulting through business schools there. He is also an adjunct professor at a local univeristy.

Wayne consults with organisations representing a broad spectrum of businesses that include the Fortune 500 companies. His clients include the Prime Minister's Office, Singapore Airlines, CISCO Systems (USA), Singapore Tourism Board, Ministry of Health, National Panasonic, Hewlett-Packard, British Airways, Prudential Insurance, Bosch Group, Pacific Internet, Swiss Reinsurance, Ricola Asia Pacific, IBM, and many more.

Wayne is author to a number of management publications and has presented papers in international management conferences. He has appeared in business talk shows over the Radio Corporation of Singapore. He is also listed in the International Who's Who Directory.

In spite of his busy schedule, Wayne finds time to serve & contribute to the community as a volunteer trainer, counselor & a family life ambassador.