Essential Supervisory and Coaching Techniques


Course introduction

In a thriving forward looking company, visionary leadership is not only the responsibility of the senior management but also that of managers and supervisors. With a clear focus, drive and smarts, executives and supervisors can support the organisation's rise to the top of their industry and professionals can outperform their peers. This programme aims to equip supervisors with essential supervisory skills as well as the ability to coach their staff to achieve better performance. Special price for SMEs : $510 Non-SME: $600 *all prices excludes 7% GST

Course Outline

Programme Outline

1. Goal Setting & Planning

  • The importance of setting goals
  • How to set SMART goals
  • Developing team plans

2. Understanding Own Style and Other Styles for Better Working Relationships
  • What is my working style?
  • How do I work with other styles?

3. Effective Communication Skills
  • Rapport building
  • Active listening
  • Questioning skills
  • Providing effective feedback

4. Team Building Skills
  • What makes teams effective?
  • Tucker’s team development model

5. Conflict Management Skills
  • Conflict management styles
  • Conflict resolution methods

6. What is Coaching?
  • Definition of coaching
  • The importance of coaching for a supervisor

7. Role of the coach
  • Identify coaching opportunities
  • How to motivate team members using coaching

8. Use the powerful G.R.O.W. model to improve staff performance
  • Goal
  • Reality
  • Options
  • Will
Training Methodology

The Workshop will involve formal inputs with activity-based skill building exercises and interactive group discussions. Participants will learn about their own working style and how best to work with other types of working styles. Participants will be fully engaged for optimal learning and maximum results.
2 days (16 hours)

Available Course Sessions

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Trainer Profile

Organisational Development Concepts (ODC)

Organisational Development Concepts (ODC) was established by a team of professionals passionate on OD who saw the increasing demand for customised training intervention, and the increasing need of a one stop provider.

The ODC management team have more than 47 years experience in the OD and HRD fields. Together with its in-house management consultant and a team of 80 associate trainers as well as subject matter experts in various fields, we are here to serve and support your organizations developmental needs.