Six Sigma: Towards Organizational Excellence


Course introduction

Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional and from product to service. A Six Sigma error or defect is defined as anything outside of customer expectations and specifications. Six Sigma has been successfully used by many successful organization, including US Army and Air Force, General Electric, UPS, Citicorp, City of Dallas, Bryn Mawr Hospital, to produce significant benefit to businesses and organizations - both private and public.

Course Benefits

  •     Have a good understanding of Six Sigma awareness
  •     Have a working knowledge of Six Sigma methodologies and processes (DMAIC)
  •     Understand success principles when applying Six Sigma
  •     Differentiate the 3 dimensions in the meaning of Six Sigma
  •     Link Six Sigma to Lean Concepts and Lean Tools

Target Audience

Officers, engineers, supervisors, managers, and executives from all departments and industries

Course Outline

Day 1

Introduction to 3 different dimensions of Six Sigma

         - Philosophy
         - Statistics
         - Process

Major benefits of implementation

        - Financial
        - Organizational
        - Operational
        - IT

Management Role in supporting implementation

       - Roles of top management
       - Top management focus on Six Sigma

Methodologies of Six Sigma Improvement Projects (These are workshop details, taking participants through step by step with case & exercises)

        - Define
        - Project Case
        - Measure
        - Project Case
        - Analyze
        - Project Case
        - Improve
        - Project Case

Day 2

         - Control
         - Project Case

Costs and Savings of Six Sigma

         - examples of costs involved, along with savings by early implementers of Six Sigma since 1986

Calculation of Process and Benchmarking: World Class or sub-standard?

  •  ooking into organizational hierarchy of Six Sigma (Quality leader/manager to master black belt  to black  belt to green belt etc… with detailed roles & responsibilities)
  •  using excel to calculate sigma level
  •  benchmark and see if you are world class or uncompetitive

Lean Concepts and Six Sigma

         - Waste reduction
         - Case Study

Empowerment in Lean and Six Sigma


The course will be delivering through a combination of Metaphoric and Learning-By-Doing approach, where as the participants will be going through various simulation scenario which interact with the subject itself. At each stage, the participants will need to exercise the techniques that been taught and practice them to self-develop their level of skills.

Active learning activities are included to allow participants to engage actively in the learning process. Besides that, leading the participants through these activities will enable better understanding on the concepts. The active learning activities may include:
  •         Hands-on exercises
  •         Group discussions
  •         Case studies
  •         Interactive storytelling
  •         Commentary on other companies / industries
  •         Video presentation

Trainer Profile

Andrew Cheah

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.