Managing Anger @ Work


Course introduction

At work, you may find expression of certain emotions can adversely affect your relationships with others. One such difficult emotion is anger. While anger is natural and healthy, it can become a serious problem if not managed well.
When anger is frequent or overwhelming, it hinders work performance significantly. Also as Managers and Executives, we may be called upon to deal with angry colleagues. It can be challenging if you are not familiar with the appropriate way to understand the psychology behind and deal with it.
However, anger and other difficult emotions can be very constructive if managed well. It can become a powerful tool for leadership and innovation.
This workshop is aimed at imparting effective skills in managing anger and how to use it to enhance leadership skills and motivate others.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Learn how expression of certain emotions can adversely affect your relationships with others
  • Manage difficult emotions like anger more effectively at workplace
  • Employ positive anger energy for constructive outcome
  • Enhance people management skills and customer service

Target Audience

Mid-level Managers, Executive and Admin Support Staff.

Course Outline

Module 1: What Is Anger?

  • Recognising Anger
  • Expressing Anger
  • Screening of Video - Anger Management and Discussion
Module 2: Dangers of Suppressed Anger
  • Anxiety and Depression
  • Broken Relationships
  • Chronic Illnesses
  • Violence
Module 3: Various Types of Anger
  • Behavioural, Verbal, Passive, Self-Inflicted
  • Screening of Video - Coaching To Manage Conflict and Discussion
Module 4: Sources of Anger
  • The Nine Sources
  • Screening of Video - Conflict On The Line and Discussion
Module 5: The Five Steps Approach to Managing Anger
  • Self-Awareness
  • Self-Control
  • Think it Trough
  • Pick Option
  • Check Progress
Module 6: Other Ways to Manage Anger
  • Using Stress Relief Therapy
  • Screening of Video - The Joy Of Stress and Discussion

Available Course Sessions

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Trainer Profile

Jeffrey Goh

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.