Managing Anger @ Work

MDIS


Course introduction

At work, you may find expression of certain emotions can adversely affect your relationships with others. One such difficult emotion is anger. While anger is natural and healthy, it can become a serious problem if not managed well.

When anger is frequent or overwhelming, it hinders work performance significantly. Also as Managers and Executives, we may be called upon to deal with angry colleagues. It can be challenging if you are not familiar with the appropriate way to understand the psychology behind and deal with it.

However, anger and other difficult emotions can be very constructive if managed well. It can become a powerful tool for leadership and innovation.

This workshop is aimed at imparting effective skills in managing anger and how to use it to enhance leadership skills and motivate others.



Course Benefits


Upon completion of this workshop, participants will be able to:

  • Learn how expression of certain emotions can adversely affect your relationships with others
  • Manage difficult emotions like anger more effectively at workplace
  • Employ positive anger energy for constructive outcome
  • Enhance people management skills and customer service



Target Audience


Mid-level Managers, Executive and Admin Support Staff.



Course Outline


What is Anger?

  • Recognising Anger
  • Expressing Anger
  • Screening of DVD on "Anger Management" and Discussion
Dangers of Suppressed Anger
  • Anxiety and Depression
  • Broken Relationships
  • Chronic Illnessess
  • Violence
Various Types of Anger
  • Behavioral, Verbal, Passive, Self-Inflicted
  • Screening of DVD “Coaching to Manage Conflict" and Discussion
Sources of Anger
  • The 9 Sources
  • Screening of DVD “Conflict on the Line” and Discussion
The 5 Steps Approach to Managing Anger
  • Self-Awareness
  • Self-Control
  • Think It Through
  • Pick Option
  • Check Progress
Other Ways to Manage Anger
  • Using Stress Relief Therapy
  • Screening of DVD “The Joy of Stress” and Discussion



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Jeffrey Goh

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.



 

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