Competency-Based Interviews


Course introduction

Effective organisations and managers recognize that a significant part of building an effective and productive organisation is employing quality people. Interviewing has been identified as a critical management skill. Unplanned and “trial and error” interviewing result in failure. The competency-based selection interviewing provides an approach to interviewing that is behavioural-focused. The approach once mastered will transform a participant’s ability to interview effectively. The program will support the recruitment of employees who are more effective, productive and are satisfied with their jobs; thus, increasing the number of individuals who are productive and reach productivity standards quickly.

Course Benefits

Upon completion of this workshop, participants will be able to;

  • Use a structured selection process to predict applicants’ job performance.
  • Explain the selection process and used an Interview Guide in preparing, conducting and managing the interview to select the right people.
  • Use well-thought-out behavioural questioning techniques.
  • Establish and build rapport with the applicant.
  • Utilise job-related core competencies in the interview process.
  • Maintain the image of the organization and ensure that the dignity of the applicant is preserved.

Target Audience

Staff, who are required to interview candidates for both internal placement and recruitment from an external pool of candidates for their units, would find this program helpful to their project roles and responsibilities.

Course Outline

  • The context for behavioural-based Interviewing, Performance and Competencies
  • Collecting Behavioral-based Information using a structured approach
  • Skills Practice
  • Components of an Interview & Key
  • Interviewing Principles – Interview Guide & Reviewing Candidate Resume
  • Interview Questioning Sequence
  • “Practice - Follow-up Qs”
  • Other considerations in building candidate engagement and impression
  • Skills Practices
  • Decision making in selection interviewing based on behavioural based information

Available Course Sessions

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Trainer Profile

Jack Chua

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.