Corporate Etiquette and Professional Image


Course introduction

Upgrade your people skills with tools that will help you reach your professional goals! This one-day programme provides skills you can implement immediately to help you project confidence and authority.
It also ensures that you create a positive and professional image that will impress your customers and draw their attention right away, melting any of their apprehension and meeting their expectations.

Course Benefits

Upon completion of this workshop, participants will be able to:

  • Project a positive corporate image through an understanding of the principles of personal grooming
  • Conduct confidently in regulatory work and official social functions with people from different cultural and social backgrounds
  • Build rapport and relationships through networking and small talk, converting strangers into potential customers

Target Audience

For Mid-Level Management, Marketing, Sales Executives and Executives who meet high-valued clients should attend the course to sharpen their social or international skills.

Course Outline

Module 1: Eye Contact / Eye Signals

  • Various Eye Signals for Business and Social Environment
  • How to Maintain Correct Eye Contact
Module 2: Improve Mingling Proficiency
  • How to Improve Your Small Talk Ability
  • Subjects for Small Talk
  • How to Enter and Exit from Groups of Customers
  • Positive and Negative Body Language
  • Deportment and Posture
Module 3: Handshaking
  • Various Ways of Handshaking that Reveals Your Personality
  • Power Points for Handshaking
  • International Ways of Handshaking
Module 4: Introductions
  • How to Introduce Yourself with Confidence and Authority
  • Protocol for Business Introductions
  • Formulas for Proper Formal and Informal Introductions
Module 5: Remembering Names
  • Formulas for Remembering Names
Module 6: Business Card Protocol
  • How to Present The Business Card
  • How to Make Your Business Card an Effective Visual Communications Package
Module 7: Social Etiquette
  • How to Handle the Opposite Sex with Graciousness when Opening Doors, Seating Them, Opening Car Doors, Climbing Stairs and Walking on Pavement
Module 8: Your Image is Showing
  • Importance of Creating Positive First Impressions
Module 9: Plan Your Career Wardrobe
  • Basic Career Wardrobe
  • Traditional Business Attire for Men / Women
  • Combining Ties, Shirts, Pants and Suits for Maximum Visual Impact
  • Clothes to Suit Different Women Body Proportions
  • Guidelines on Shoes, Socks, Belts, Watches, Handkerchiefs, Briefcases and Other Accessories for Men
  • Guidelines on Shoes, Pantyhose, Jewellery, Belts, Briefcases and Other Accessories for Women
Module 10: Formal and Informal Dressing to Meet Other Officials/Guests
  • White Tie
  • Black Tie
  • Black Tie Preferred / Optional / Invited
  • Formal / Informal
Module 11: Psychological Association of Colours
Module 12: Colour Tips to Help You Project Your Professional Image
Module 13: Selecting the Right Colours for You
Module 14: Colour Coordination
Module 15: Guiding Principles to Harmonising Colours
  • The Colour Wheel
Module 16: Colour to Project Professionalism and Confidence

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Teo Ser Lee

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.