In today's increasingly interconnected business environment, it is vital for employees to be able to communicate and relate effectively with others in the workplace; with clients and in particular, with their team. This programme will enable individuals to be able to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.
Operational and front-line staff who need to know how to communicate and relate effectively at the workplace.
Participants will experience and learn to:
Upgrading your credentials and skilling-up is increasingly essential in a highly competitive workforce. Kaplan Learning Institute offers professional qualifications in the areas of accountancy and finance (under the department of Kaplan Financial), and also soft-skills short-term training (under the department of Kaplan Professional) all aimed to hone your skill sets to ensure that you stay ahead of the competition. Allow us to help build your success story!