This course covers knowledge and application skills required to equip service staff with the mindset to go the extra mile in providing excellent service. It involves demonstrating the qualities of a service professional, as well as creating a positive customer experience by offering customized and personalised services that impress customers.
It focuses on building strong organisational service excellence, innovative mind-sets, positive and progressive company culture, systems and processes that transforms the customer experience.
Course Content
Blending with Your Organization
• Service Vision, mission & values
• Service standards & ideology
• Service brand & benefits
Blending with Your Customers
• Types of customers
• Customers’ needs & expectations
• Customers with special needs
Aligning Yourself
• Qualities & characteristics of a service professional
• Go the extra mile for oneself
• Go the extra mile for the organization
Exceeding Expectations
• Using effective communication techniques
• Offering customised and personalized services
• Identify areas for further improvement in service enhancement
Course Fee Funding
WDA Course Fee Funding
- Up to 90% subsidy for SMEs
- $7/hour subsidy for Non-SMEs