Introduction

This module is developed to enable learners to acquire knowledge and skills in planning, implementing and standardising work improvement processes at their workplaces.

The knowledge and skills covered in this module include:

Skills:

• Plan work improvement activities
• Implement work improvement processes
• Standardise improved work processes

• Organisational goals
• Team’s key performance indicators
• Principles of continuous process improvement
• Communication modes and barriers
• Roles and responsibilities of work teams
• Resources requirements for work teams
• Importance of an action plan
• Structure of an effective action plan
• Applications of continuous process improvement techniques
• Purpose of control mechanisms
• Ways to resolve issues related to implementation of improvement activities
• The purpose of training and facilitating the work teams
• Methods of evaluating the work teams' results
• Format of a report
• Purpose of documenting changes in work processes
• Types of stakeholders

Fees & Funding

Brochure

Download Brochure.