Introduction

This module is developed to enable learners to acquire knowledge and skills in understanding of the key processes of systematic problem solving using the well-known “8 Disciplines” approach, which covers detailed root cause analysis, containment actions, corrective actions and preventive actions. The knowledge gained will enable learners to resolve the issues that they face in their workplace in a systematic approach.

The knowledge and skills covered in this module include:

Skills:

• Identify team members and stakeholders resolve the technical problem
• Determine the technical problem with quantifiable terms
• Implement and verify interim containment actions
• Identify and verify root causes
• Choose and verify corrective actions
• Implement and validate permanent corrective actions
• Establish standardization to prevent re-occurrence

• The main components of “8 Disciplines” approach
• ​Basic definitions and process flow of the key components
• Basic application of the key components and some common root cause analysis tools
• Formatting of the “8 Disciplines” report
• Factors affecting the effectiveness of different corrective actions
• Implementation of controls/systems to sustain the solutions

Fees & Funding

Brochure

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