Today's solution offerings are increasingly more complex and customized. Participating in and managing projects are thus critical skill sets to ensure the delivery of the right solution at the optimal effort by the various parties concerned.
KPIs, Key Performance Indicators - a term that is widely used, but little understood, frequently under-used and often misused
This workshop will provide service givers with solutions in communicating better verbally with their customers through better choices of words or phrases in their face-to-face or telephone situations.
This highly interactive and non-technical course highlights the importance of relationship marketing, their inter-dynamics and the powerful strategies that makes it work.
Frustrated and burnt out trying to put on another smile for the never satisfied customer? Is service excellence all about pleasing the customer who only seems to want things his way? Isn't there a way to get customers and keep them for life without readin
When developing your B2B strategy for social media, the place to start out is to find out where other businesses are going
It is this combination of the dominant type and presence of the other types that make each individual unique.
Through this workshop, the participant will gain some practical knowledge on organising an event and some of the pitfalls to avoid as well as understand the different types of events and their requirements.
Corporations today face a talent crunch. Both MNCs and SMEs face the challenges of hiring the right people or putting the right man on the right role. The balance between recruitment is as important as rewarding them in order to retain them.
• Recognize triggers in the service environment that may lead to potential service challenges • Use service recovery procedures to respond to service challenges in accordance with organisational guidelines
The different laws of influence and how it can help you be an effective influencer.
Companies are increasingly turning to project management to help them ride the many challenges confronting them.
This course will help you to understand the way that you communicate, as well as understand other peoples' communication styles and differences.
This is especially so in the context of professional organisations where it utilises its salespeople to reach out to prospective buyers.
Their role in providing customer care, recognising customers' needs, meeting and exceeding such needs and expectations is crucial for you to gain the all important competitive advantage.
This workshop will help participants to explore the skill and understand the process of what it takes to be assertive when dealing with people in different situations.
The Network Administrator Suite has been specifically designed for aspiring Network Administrators. It is suitable for beginners and career switchers with no background in IT. This suite consists of 4 courses, which can be completed in 16 days.
Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating errors or defects in any process -- from manufacturing to transactional an
This course does not require participants to have any background of bookkeeping. It teaches accounting principles together with worked examples.
Many organisations are suffering from widespread dissatisfaction in a workforce where those who can get up and leave do so while the mediocre remain.
They will need to deploy a variety of tactics in salvaging difficult customer-situations in complaints handling both over the telephone and face-to-face with internal and external customers.
The PRINCE2® Foundation and Practitioner training is a 5-day intensive program, which covers the OGC's PRINCE2® Project Management methodology and syllabus. You will gain practical skills by using the techniques to handle real issues
The concept of banking today has experienced revolutionary strides which have resulted in a new way of banking.
A meaningfully applied risk management framework provides the much needed support and enhancement to workplace planning and execution, to ensure success and acceptance by the key stakeholders whether in a project or operational environment.
Project Pro is a highly experienced organization and has successfully prepared over a 1,000 participants in their PMP® exams. (Note: Please enquire for public fulltime/part-time schedule or for in-house or group training)
The program includes comprehensive study materials and exam questions that will be reviewed throughout the program, thoroughly preparing participants for the PMI-RMP® exam.
Our Finance for Non-Finance Professionals workshop introduces you to financial statements at a fundamental level.
This focused and intensive Program Management exam preparation program will equip participants with an integrated base of knowledge, practices and tools towards taking the PMI's Program Management Professional (PgMP®) Exam.
Organizations need to reinvent themselves constantly in order to survive and grow. Too often, we have heard about the need to Change and ask ourselves about what to change and how to change? This program highlights what needs to be changed and how to chan
• Recognize the importance of inclusiveness when working in a diverse service environment • Apply emotional intelligence when interacting with team members and customers in a diverse service environment
Sign up for course alerts and stay up to date on the latest courses!