We meet difficult people all the time. At best, such people can make life stressful and unpleasant. At worst they can keep you from achieving important goals especially at the workplace. Besides confrontation, there are other ways to win these people over, to be persuasive, to use our influence and turn conflict into co-operation.

Course Benefits

Upon completion of this workshop, participants will be able to:

• Assess how difficult people think and act
• Understand different type of difficult people
• Understand reasons why people are  difficult and why conflict / difference occur
• Employing winning strategies when dealing with the various types of difficult people
• Obtain tips as to how to deal with each of them

Target Audience

Managers, supervisors and executives from all industries.

Course Outline

• Understanding self and others
• Self-Analysis: Am I a difficult person?
• What makes people difficult
• What caused negative behaviours in people?
• Types of difficult people                                         
• Winning strategies for each type                                             
• Winning in difficult situations - Customer Service, Discipline, performance appraisal, managing change, managing subordinates and teams

Available Course Sessions

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Trainer Profile

Robin Robbins

All of our Associate Trainers offer our high level of service therefore are subject to regular peer assessments and interview prior to joining our Institute. They must all be qualified and have relevant experience to an agreed level and are subjected to continual audit and evaluation. Strict internal assessment is implemented as an integral part of our quality control mechanism.