Office Administration Management for Executives and Managers

MDIS


Course introduction

This is an exciting and interactive programme. It is designed to provide office administrators, supervisors of clerical and administrative staff and executive secretaries the opportunity to review and develop the interpersonal and professional administrative skills they need to do their jobs effectively, thereby contributing to their own, their boss' and their organisation's success.



Course Benefits


Objectives

  • Upon completion of this workshop, participants will be able to:
  • Be proficient in professional administrative management skills
  • Manage a network of working relationships
  • Communicate effectively
  • Manage time for themselves and others
  • Manage the performance of administrative staff
  • Organise and manage office administrative systems



Target Audience


Executive secretaries that are charged with the responsibility of managing a support team, office administrators and supervisors of administrative staff.



Course Outline


  • The role and functions of Administrative Management in today’s business environment
  • Model of the Administrative Manager – the leader, manager and facilitator
  • Understand the differences and recognize the similarities of internal and external customers
  • Recognise the aspects of teamwork and its importance in the office environment
  • How to organise, process and respond to electronic and paper communications to facilitate the flow of information in the workplace
  • Be able to use effective interpersonal skills for the workplace to assist the completion of individual and team tasks and to promote the image of the organisation
  • How to apply time management and organisational skills to facilitate the completion of tasks and meet deadlines in the workplace
Methodologies

A highly interactive adult-focused training programme with plenty of case studies, role-plays, questions and answers sessions and trainer-facilitated group discussions.

Fees
  • S$963.00* (including GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


SDF Grant
  • Pre-approved SDF Funding of S$28.00 for All Companies
  • SDF Course Code: CRS-N-0005150
SkillsFuture Credit
  • Pre-approved SkillsFuture funding of S$500.00
Structure Duration : 2 Days  
Time : 9am to 5pm
Commencement Date :
21 - 22 Mar 2017
14 - 15 Jun 2017
05 - 06 Sep 2017
04 - 05 Dec 2017



Available Course Sessions


Course Date, Time Reg. Closes On
1 04 Dec' 17 to 05 Dec' 17, 9.00am to 5.00pm 03 Dec' 17 Register Now



Trainer Profile


Catherine Syn

Catherine Syn has conducted both public and in-company seminars and workshops in Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management, Secretarial & Office Administrative Practices. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.



 

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