Effective Secretarial Skills

MDIS


Course introduction

Support staff of yesterday will type, take orders, perform filing, attend to visitors and make phone calls for bosses. However, the demands made of today's secretaries and administrators are different - they are expected to juggle multiple tasks, be proactive, manage time, people and problems, communicate for results, think on their feet and relate well to people at all levels. To meet these requirements, secretarial and administrative professionals will need to enhance their human, technical and conceptual skills in order to be a team-player, manage change and be empowered as an effective professional.



Course Benefits


Upon completion of this workshop, participants will be able to:

  • Perform their duties and responsibilities to the required standards of the profession
  • Establish a productive and cooperative partnership with managers, supervisors, peers and others whom they work with
  • Interact and relate effectively with both internal and external customers
  • Effectively set priorities and manage time
  • Practise effective problem-solving and decision-making skills
  • Perform their office administrative responsibilities with greater effectiveness and efficiency



Target Audience


Secretaries, Personal Assistants and Administrators who are serving in a supportive role to Senior Management.



Course Outline


Curriculum

  • Developing Professionalism – Role and Responsibilities
  • Human Relations and Teamwork
  • Interacting and Relating with the Public
  • Time Management, Planning and Organising Skills
  • Managing Records and Document Security
  • Business Correspondence Skills
Methodologies

A practical approach will be taken with 70% of the course on application and practical sessions with 30% on techniques and concepts. Training comprises a combination of:
  • Trainer-facilitated group activities and break up discussions
  • Real-life case-studies application activities
  • Role-plays on practical sessions and application work
  • Questions and answers sessions
  • Useful checklists and systematic guidelines
Fees
  • S$963.00* (including GST)
* Members enjoy a 15% discount before GST
* Group Discount (3 or more participants) - 10%


SDF Grant
  • Pre-approved SDF Funding of S$28.00 for All Companies
  • SDF Course Code: CRS-N-0009375
SkillsFuture Credit
  • Pre-approved SkillsFuture funding of S$500.00
Structure Duration : Two days  
Time : 9am - 5pm
Commencement Date :
08 - 09 May 2017
03 - 04 Aug 2017
29 - 30 Nov 2017



Available Course Sessions


Course Date, Time Reg. Closes On
1 03 Aug' 17 to 04 Aug' 17, 9.00am to 5.00pm 02 Aug' 17 Register Now
2 29 Nov' 17 to 30 Nov' 17, 9.00am to 5.00pm 28 Nov' 17 Register Now



Trainer Profile


Catherine Syn

Catherine Syn has conducted both public and in-company seminars and workshops in Business Correspondence, Report, Proposal and Minutes Writing, Customer Service, Handling Complaints & The Difficult Customer, Teambuilding, Time & Stress Management, Communication & Relationship Management, Secretarial & Office Administrative Practices. She has been working closely with individual client companies on the development and design of training programmes to their specific organisation's training and developmental needs. An approved lecturer with the Singapore Ministry of Education, Catherine studied Business in Australia, was a Corporate Member of the Institute Of Administrative Management (U.K.) and a WDA ACTA certified trainer for WSQ courses including Certified Service Professional. She has held the positions of Executive, Manager, Corporate Trainer and Consultant for the past three decades.

Since 1990, she has been training management professionals, managers, executives, secretarial, administrative, front-line sales, engineering, operations and service staff of both public and private sectors in Singapore, ASEAN and China. As an experienced trainer, she has successfully applied service qualities principles and competency assessments in all her communication courses in the areas of business writing, face-to-face communication, customer service, managing difficult customer-situations using effective interpersonal, communication and problem-solving skills. A versatile and bi-lingual trainer, she relates well to all participants and has excellent delivery and presentation skills that meet the motivational needs of each and every participant.

Among the many companies she has provided training for, some of them are: Ritz Carlton, Swiss Hotel Merchant Court, Marina Mandarin, Becton Dickenson, Sony Asia Pacific, NTU, Singapore, Ngee Ann and Nanyang Polytechnics, ZhengHua Primary School, Carrier Transicold, Marsh Brokers, China Taiping Insurance, AIA, Etiqa, Liberty Insurance, SIA, Komatsu, DSO, DFS, NYK, AET Tankers, Du Pont, Senoko Power, John Crane, Hewitt, SembCorp Marine, Nippon Express, Nippon Koa, German Centre, Tanaka Electronics, SOXAL, Speedy Tech, NatSteel, Philips Singapore, Teck Wah, PSA, LTA, HDB, CPF, DSTA, RSAF, MCMD, Ministry Of Education, Traffic Police, Ministry of Home Affairs, GSMB, CSIT, CAAS, CIAS, SATS, LTA, A-Star, Toshiba, AWWA, SingStat, Department of Statistics, Crown Worldwide, Schenker, Keppel Shipyard, Alpine Engineering Services, Sanmina-SCI, Geotronics, ABB Industry, ICPAS, Loreal, Shisedo, Sa Sa Cosmetics, Cummins Diesel, EM Services, Esmaco, M1, Sankyu, Snap-On Tools, Makino, Bureau Serve, PerkinElmer Singapore, ST Aerospace Engineering, Chartered Semiconductors, AGC Flatglass, Hunting Energy, Orange Business, Cristofori, LF Contennial, Wah Yang Production, Malayan Natural Liquidfied Petroleum & Gas in Sarawak, Coca-Cola In Thailand, Maldives International Airport and MNCs in China.



 

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