Effective People and Communication Skills: Results Without Authority Workshop

Customized Training Solutions


Course introduction

This inimitable workshop will coach participants how to influence people by building their power base using the Personal Power Model (PPM) – understand exchange, reciprocity, and adapt communication style to build credibility; persuade with a framework of discovery, preparation and dialogue; and master the key components of negotiation.



Target Audience


For those who need to get work done through others or who need to convince another person / people to get buy into an idea or follow up on a request.



Course Outline


  • Personal Power
  • Reciprocity & Relationships – The First Step in the Influence Process
  • Communication Style
  • Persuasion
  • Conflict and Using a Win-Win Mindset
  • Better Results Through Negotiation

Course Structure: 2 days/ Full Time
Time: 9am - 5pm
Course Fees: $900



Available Course Sessions


Please click here to stay updated on upcoming sessions.



Trainer Profile


Dr. Ben Hamilton

Highly experienced IT Agile Business Transformation Expert; Over 35 years’ of international experience, certified corporate hands-on coach & trainer and experienced as CEO, COO, VP Business Development, Agile Business | People transformation and Innovator Dr. Ben Hamilton has over 35 years’ of international experience, visionary, dynamic, goal / profit oriented agile Senior-level Business Strategist | IT professional | Entrepreneur | Out of the box pragmatic thinker, polyglot, trained, certified corporate hands-on coach & trainer experienced as CEO, COO, VP Business Development, Agile Business | People transformation and Innovator for fortune 100 companies like ANZ, IBM, GE and Amadeus with over decades that includes years of experience across areas of International Business Performance | Excellence, Strategic Management, Innovation | Knowledge Management, CRM, ERP, Software Development Integration & Sociability (SDLC), Enterprise BPM, Business Development, BI, BPO, ISMS, ITSM, Service Delivery | Operations, PMO, Project |Program | Product Management, Vendor | Supplier Management, Incident | Change Management, People | Process Management, Training and Education.

He demonstrated excellence in Humanize Leadership, People and Project Management with solid strategic planning, clear-cut scoping, executing, validating, controlling, monitoring, delivering high value product / service that match customer’s quality requirements (PMP, Agile, Six Sigma, Lean Startup, NLP, ISO 9001, ISMS ISO/IEC 27001:2013 Certified) conform to time, budget constraints, based on existing barriers / resources, align with the overall vision, mission, objective of the initiative by utilizing agile mind-set approach to drive continuous creativity, maximizing efficiencies / productivity, delivery, improvement, revenue growth, reaching beyond customer satisfaction and exceed the needs of the marketplace in IT, Banking, Financial Services, Telecommunications, Airlines, hotel industries and associated markets. In addition, avoids scope-creep by balancing business | tech-side and customer needs with realistic professional commitment and common sense while leading projects to successful completion that exceeds expectation. Does all that better than others because of his 48 countries life / business experience complemented with a true network and collaboration experience where he had opportunities to “Learn & Earn” from top life and business experts real days lessons.

Laurels and Awards
 2012 Excellence Awards for Outstanding Performance (Presented by President | CEO of Amadeus Corporate)
 2011 Best Innovation & Quality Excellence for Management Style (Presented by President of Amadeus Asia)
 2005 Leadership Award for Excellence Program Management & Demonstrating high values (Presented by President | CEO of GE Corporate)
 2000 DWS Business Solution Consultant of the Year for Professionalism, Work quality, Reliability and Client Relations
 1999 Best Overall Achievement for Software Quality & Software Engineering Project [IBM-GSA]
 1998 Outstanding Achievement for Customer, Process & Information – IT Services [IBM & Telstra]



 

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