Managing people, and especially clients, is a constant challenge as every one has his or her own way of thinking and behaving. By understanding the mindsets of different people and what makes each of them tick, you can leverage the powers of this knowledge to create more effective and positive relationships with anyone.

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Course Benefits

By the end of this programme, participants will be able to:

• Understand their own thinking preferences, styles and associated behaviours
• Understand how they can recognise behaviours and habits in others that may give an indication of the other person’s thinking preferences
• Determine an appropriate strategy for getting on the same wavelength when communicating  with others – especially clients
• Clarify issues with others in order to confirm understanding and make the most suitable replies and suggestions
• Probe carefully for more information
• Know how to effectively question the ideas and assumptions made by others
• Adopt the most appropriate questioning techniques to suit the circumstances
• Develop listening skills in order to gain the most from meetings and discussions
• Interrupt others when required without causing offence
• Work effectively with others to plan the best possible strategies for engagement to match client needs
• Develop better working alliances with managers
• Identify areas for further personal development and performance improvement

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Target Audience

Level 1: Admin & Supprt  
Level 2: Supervisor, Executive & Emerging Managers
Level 3: New Managers

Participants who wants to forge a better relationship with their clients and working in harmony with their clients preferred way of thinking.

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Course Outline

• Introduction
• Brain Dominance and Thinking Preferences
• Applying Whole Brain Thinking to Relationships
• Probing and Questioning Skills
• Listening Skills
• Taking it All Back to Work

Pre-course work
Each participant will need to complete the NBI questionnaire online. Participants will be provided with a user name, password and instructions on how to complete the NBI questionnaire.

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Available Course Sessions

Please click here to stay updated on upcoming sessions.

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Trainer Profile

Rob Devines

Rob Devines work experience in the pharmaceutical industry has covered research and development, product communications, sales and marketing. In each of these functions, he has worked as an educator, working with industry professionals, government officials and policy makers at all levels.



Mr Devine is a director of an organisation focusing on leadership development and teambuilding through involving industry leaders in community service ventures. Working alongside aid providers in the field - his clients get a practical and down-to-earth approach to developing leadership skills and provide huge benefits to the society they serve.

He also runs a comprehensive range of workshops, conference sessions, consulting and coaching assignments. He is much sought after in this role as an excellent facilitator and perceptive consultant.

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