By virtue of your position, you are already at the top of your profession. However, there is still scope for developing your own potential to make a valuable, and valued contribution, both to your boss and his/her immediate team. This high-level course has been structured to help you refine your talents and skills by analysing in-depth the context of your situation and your evolving role as the bosss right-hand person. It is essentially a management course because to be most effective, you must understand the challenges executive officers face. This seminar brings together a select group of people in positions similar to your own and provides you with a unique opportunity to share with colleagues from different companies and industries.

Course Benefits

• Provides a better understanding of top management responsibilities to enable you to expand your role
• Enhances your effectiveness as a support to the top management team
• Provides you with inside knowledge of management and behaviour concepts
• Focuses on relevant tools and techniques of management, and teaches you how to use them
• Offers ways in which the executive secretary / assistant can get things done in a more effective way

Target Audience

(Level 1) Admin & Support
(Level 2) Supervisors, Executives & Emerging Managers

Course Outline

Understanding Management

• Definition
• Functions of management
• Errors in management

• The essentials of effective communication
• One-way  versus two-way communication
• Barriers to effective communication
• How to eliminate barriers to effective communication
• The Johari Window

• Definition
• Need for planning
• Types of plans
• Characteristics of objectives
• Developing and implementing plans
• Work plans
• Gantt Charts

• Organisation versus organising
• Changes in organisations
• Principles of organisation
• Organising resources to achieve objectives
• Developing action steps in a logical sequence

• Need for control process and procedures
• The relationship to planning
• Advantages of effective controlling

• The nature of negotiation
• Basic principles of negotiation
• Determining your BATNA
• The strategy of win-win negotiation
• Avoiding negotiating traps/ ploys
• Video

• The differences and similarities between problem solving and decision making
• Problem solving task
• Steps in decision making
• Decision making methods
• Case study

• What constitutes a team ?
• Why teamwork is so important in modern organisations
• Team task
• Teamwork video
• What makes an effective team ?
• Advantages and disadvantages of working as a team

Available Course Sessions

Please click here to stay updated on upcoming sessions.

Trainer Profile

Paul Loftus

Paul Loftus is a Montreal-based consultant, an industrial psychologist and a freelance journalist. He has conducted seminars across Canada, the United States and many other countries in Europe, the Middle East and Asia Pacific.

Mr Loftus has earned an excellent reputation for his work in professional development skills such as performance management, communication, public relations, and teambuilding.

He has had many articles published, and is currently co-writing a book on time management. He is also a well-known speaker and has several speaking engagaments in Canada, the USA, Britain, Germany, Argentina, Taiwan, Singapore, Indonesia, Malaysia, India and Ireland.

Mr Loftus graduated from the University College, Dublin, Ireland, with a B Comm, and from Concordia University in Montreal with a BA in Psychology. He holds a MSc in Industrial and Organisational Psychology from Lamar University, Texas. He also holds an FICB (Fellow of the Institute of Canadian Bankers), and has received an AIB (Associate Insurance Broker) from the Insurance Brokers Association of the Province of Quebec. He is a licensed industrial psychologist in Quebec.