Understanding And Working Effectively With All Personality Types

SIM Professional Development


Course introduction

We can make major improvements in communication and working relationships when we know each other's way of being. To explore personality styles in some depth, we will use Carl Jung's Theory of Psychological Types - which has been further developed and is popularly known as the Myers-Briggs Type Indicator (MBTI) - and David Keirsey's Character and Temperament Types. Understanding the four basic types is an effective way to help us examine ourselves and to make positive changes in the way we interact with the people with whom we live and work. Understanding how team members work together will make your job more productive and enjoyable, whether you are the leader of a team or part of the team. This programme helps you sort out the identity of the various personalities in your group and what each has to offer the team. By knowing the four temperament types and being able to identify the basic characteristics of each, and the particular abilities each possesses, you will begin to understand how to bring to bear the strengths and insights of one team member to offset particular limitations of another team member. Instinctively, and usually below the surface of awareness, we know we have both strengths and weaknesses. This programme brings them to a conscious level where you will have the opportunity to make intelligent assessments and choices about how to work more effectively with others.



Course Benefits


  • Become familiar with each temperament type
  • Appreciate the distinct value of each temperament type
  • Understanding how the differences are essential to team effectiveness



Target Audience


Level 1 - Administrative & Support
Level 2 - Supervisors, Executives & Emerging Managers
Level 3 - New Managers

This programme is designed for anyone who wishes to enhance his or her understanding of the complexities of human interaction. It is essential to understand the different ways we take in information and make decisions in order for people to work well as a team. When understood and used effectively, our different ways of looking at a problem are a gold mine for success in working together to solve problems. Anyone who wishes to enhance his or her understanding and skills for interacting with colleagues and clients, or who has responsibility for assisting others at work, will find this programme of value. Secretaries, personal assistants and administrative assistants are also encouraged to attend.



Course Outline


Fundamentals of Temperament Review

  • How you take in information
  • How you make decisions
  • How you present to the world
  • Where you get your energy
Character and Temperament
  • The Artisan (Style - Negotiator; Intelligence - Tactical)
  • The Guardian (Style - Stabilizer; Intelligence - Logistical)
  • The Idealist (Style - Catalyst; Intelligence - Diplomatic)
  • The Rationalist (Style - Visionary; Intelligence - Strategic)
Understanding Character and Temperament Types
  • A review of 9 identifying characteristics of the 4 temperaments
  • Strengths of each temperament
  • Pitfalls of each temperament
  • Examining your temperament style
  • Clarifying your leadership, teaching, and learning styles
Type Development & Team Effectiveness
  • Recognizing style differences
  • Learning to listen to the different styles
  • Learning to influence other styles
  • Developing good decision making



Available Course Sessions


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Trainer Profile


Lynn Hayden

Lynn Hayden, MBTI certified, is a management consultant based in Austin, Texas, USA. She specializes in personal management and work organization systems. She has spent more than 20 years working with public and private organizations, helping individuals and departments increase productivity by enhancing personal work styles.


Lynn's individual clients include administrators, teachers, lawyers, salespeople, artists, entrepreneurs, students, real estate agents and public officials, among others. Her corporate clients include people at every level of an organization -- board of directors, advisory councils, directors, managers, supervisors, line staff, clerical staff and volunteers.



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