Effective Business Writing

Oaks Training


Course introduction

Each day, your career success depends on what you write and how you write it. Effective Business Writing gives you the tips, rules, and guidelines you need to make each of your emails, letters, reports and other business documents readable, clear and effective. - Apply the principles of business writing and produce effective documents. - Avoid common language errors to ensure clarity and professionalism. - Adopt the right attitude and words to convey your message effectively. - Use the necessary tools to check the correctness of your writing. Methodology: Lecturette, Discussions, Sharing, Role play, Analysis of writing samples, and Writing tasks.



Target Audience


  • Public Sector - Division 2 & 3
  • Private Sector - Supervisors, non-executive staff and anyone who wishes to improve their business writing skills



Course Outline


  • Understanding the three-step writing process.
  • Analysing your purpose and audience.
  • Composing your message.
  • Using Standard English.
  • Controlling your style and tone.
  • Achieving effective writing.
  • Using the right techniques to package the appearance of your writing.



Available Course Sessions


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Trainer Profile


Florence Au

Florence Au has been training adult learners in business communication for about 23 years. Her initial training stint in the private sector saw her teaching secretaries and administrative staff in the writing of letters, memos, reports, press releases and minutes of meetings for examination courses. With this experience and that accumulated from her job as an administrator and later a training manager, she went on to train public officers.

Since 2000 Florence has been training public officers in written communication courses which include grammar, emails, letters, reports and proposals as well as minutes of meetings. Apart from these engagements, she continues to train administrative, technical staff and hospitality staff from the private sector in business writing.

She holds a Bachelor of Arts in English and Literature, a Diploma in Translation and Interpretation and a professional qualification from the UK in writing minutes of meetings.



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