Past Deal
15% Off Workshop: Handling Difficult Customers On The Phone. Now S$361.98

Pay: $361.98
Value Discount Save
$425.86 15.0% $63.88
Programme Details
Date: 07 Sep 2012
Time: 9:00 AM - 5:00 PM
Venue: Concorde Hotel, 100 Orchard Road, Singapore 238840
Call 6778-5288 for more information.
Programme Synopsis
If you’ve ever spoken to a customer on the phone, you will know that banging your head against a brick wall can sometimes be a more worthwhile pursuit. However, in today’s competitive business world, the level of customer service that you provide can mean the difference between top dog and bottom of the pile.
This becomes more imperative over the phone as you cannot rely on your body language and facial expressions to convey your message, just your voice. Learn how to handle difficult customers on the phone in today’s Learning Deal. You will:
  • Focus on the challenges in dealing with upset or difficult customers on the phone
  • Be taken through essential telephone techniques that you must possess
  • Learn how to handle these situations with poise and professionalism
  • Know how to maintain goodwill while preserving the relationship with the customer
  • Understand how to improve your telephone voice and how to use words and phrases effectively
  • Be able to handle difficult callers and tricky situations confidently and competently
  • Gain the confidence to speak professionally on the telephone
And much more!
Normally going at S$425.86, this 1-day workshop is going for S$361.98, 15% off its usual price. If you want to provide the best level of service on the phone, then don’t hesitate. Register now!


"Excellent Trainer. Could raise a lot of interest among participants."
-Production Leader, Schering-Plough

"The trainer, Jolynn Chow, has shown her knowledge in current business practices, and her excellent command of the language made it an enjoyable course."
-Resident Manager, Keppel Land

"Course leader possesses excellent command and knowledge of the English language and excelled in keeping the entire class engaged and attentive during this two-day course."
Sales Manager, Keppel Land

About the Programme Provider
Jolynn has over 25 years of operational experience in areas like banking and finance, publication and distribution, import and marketing of packaging products, as well as training and education.

She has designed and delivered programmes on minute writing, report writing, business and technical writing, phonetics and spoken English, presentation skills, and customer service skills.

Jolynn holds a Master of Arts in Human Resource Development (MAHRD) awarded by the George Washington University, a Bachelor of Business Administration (BBBA) majoring in Marketing awarded by the Royal Melbourne Institute of Technology, and a Postgraduate Diploma in Applied Linguistics awarded by the RELC.

Jolynn also holds a Certificate in English Language Teaching to Adults (CELTA) awarded by Cambridge University.

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Call 6778 5288 or email for any enquiries.